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At Ujjwal Medical Devices India Pvt Ltd, we understand that buying medical equipment online requires trust. Whether you are purchasing a CPAP machine, BiPAP machine, oxygen concentrator, nebulizer, suction machine, patient monitor, or other healthcare equipment, we want your buying experience to be simple and reliable.

We carefully check products before dispatch. However, if you receive a damaged, defective, incorrect, or different product, please get in touch with us and we will help you with the next steps.

Returns

We accept eligible product returns within 10 days from the date of delivery.

To request a return, the product should:

  • Be unused and in its original condition.
  • Be returned in the original product packaging.
  • Include all accessories, manuals, cables, documents, and other items supplied with the product.
  • Have a valid invoice or proof of purchase.
  • Not have been damaged because of improper use, installation, handling, or storage.
  • Not have been modified, repaired, or tampered with by an unauthorized person.

Some medical machines and healthcare products may have product-specific return conditions. If special return conditions apply, they may be mentioned on the respective product page.

Damaged, Defective or Wrong Product

We understand that receiving the right medical equipment in perfect condition is important, especially when the product is being used for healthcare needs.

If your CPAP machine, oxygen concentrator, BiPAP machine, nebulizer, or any other medical equipment arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue quickly, please share:

  • Your order number
  • Photos of the product
  • Photos of the packaging
  • A short video, if required
  • Details of the issue

After checking the issue, we may arrange a replacement, repair, exchange, or refund, depending on the product and the situation.

If you notice any visible damage to the package at the time of delivery, we recommend reporting it as soon as possible.

Products That Cannot Be Returned

Some healthcare and medical products cannot be returned after they have been opened or used because of hygiene, safety, or product-specific reasons.

These may include:

  • Opened or used CPAP and BiPAP masks and other hygiene-sensitive products.
  • Used medical consumables and personal-care products.
  • Products damaged after delivery because of improper use or handling.
  • Products that have been modified or repaired without authorization.
  • Products specifically mentioned as non-returnable on the product page.
  • Customized, special-order, bulk, institutional, or B2B orders, where applicable.

For products such as CPAP masks, accessories, and other hygiene-sensitive medical products, please make sure you have selected the correct size, model, and specifications before placing your order.

Refunds

Once we receive the returned product, our team will check its condition and verify the return request.

If the return is approved, we will initiate the refund to the original payment method, wherever applicable.

Please keep in mind that the time taken for the refund to appear in your bank account may depend on your bank, card issuer, payment gateway, or payment service provider.

Where applicable, shipping charges or payment gateway charges may be deducted from the refund.

If the returned product does not meet the return conditions, the refund may not be approved. We will inform you about the status of your return after the product has been inspected.

Refund for Damaged or Incorrect Products

If we send you the wrong medical machine or healthcare product, or the product arrives damaged or has a manufacturing defect, we will review the issue and provide the appropriate solution.

Depending on the product and situation, the solution may include:

  • Replacement
  • Exchange
  • Repair under warranty
  • Refund

For products covered under a manufacturer’s warranty, the applicable brand warranty and service terms may also apply.

Exchanges & Replacement

We may arrange an exchange or replacement when:

  • You receive a product different from what you ordered.
  • The product is damaged during transportation.
  • The product has a manufacturing defect covered under warranty.

For branded medical equipment, such as CPAP machines, oxygen concentrators, BiPAP machines and other healthcare devices, warranty and service may be handled according to the manufacturer’s warranty policy.

Return Shipping

If you need to return a product because we sent the wrong item, the product was damaged during transit, or the issue occurred due to an error on our part, we will assist you with the return process.

If the return is requested because of a customer-related reason, such as:

  • Ordering the wrong product
  • Selecting the wrong model or size
  • Change of mind
  • Ordering a product that is not suitable for your requirement

the return shipping cost may be borne by the customer, wherever applicable.

Original shipping charges may also be non-refundable unless the return is due to an error on our part.

Order Cancellation

If you want to cancel an order, please contact us as soon as possible after placing the order.

If the order has already been processed, packed, dispatched, or shipped, cancellation may not be possible. In such cases, you may need to follow the applicable return process after delivery.

Warranty

Many of the medical equipment and healthcare machines available at Ujjwal Medical Devices come with a manufacturer’s warranty.

The warranty period and coverage can vary depending on the brand and product. Please check the warranty information provided with your product for the exact terms.

Manufacturer warranty generally does not cover damage caused by:

  • Improper use or installation
  • Accidental or physical damage
  • Unauthorized repair or modification
  • Normal wear and tear
  • Incorrect handling or storage
  • Failure to follow the manufacturer’s instructions

For any warranty-related issue with your CPAP machine, oxygen concentrator, BiPAP machine, or other medical equipment, please contact us and we will guide you through the applicable service process.

Shipping & Delivery

We process orders based on product availability and the delivery location.

Delivery time can vary depending on the medical equipment or machine ordered, stock availability, courier service, and delivery location.

The estimated delivery time provided during the purchase process or communicated with your order will apply wherever available.

Once your order is dispatched, tracking details may be shared with you so that you can track your package.

Please note that delivery times are estimates and may sometimes be affected by courier delays, weather conditions, public holidays, or other circumstances beyond our control.

How to Request a Return

If you would like to return a product, simply contact our team and provide the following details:

  • Order number
  • Customer name
  • Product name
  • Reason for return
  • Photos or videos of the product, where applicable
  • Invoice or proof of purchase

Our team will review your request and let you know whether the product is eligible for return and what needs to be done next.

We recommend keeping the original packaging, invoice, accessories, and product documents until your return or warranty request has been resolved.

Need Help?

Have a question about a CPAP machine, oxygen concentrator, BiPAP machine, nebulizer, medical equipment, or an existing order? Our team is here to help.

Ujjwal Medical Devices India Pvt Ltd

Unit No – 64, 2nd Floor, MGF Metropolis Mall
Sector – 28, Near M G Road Metro Station
Gurugram – 122002, Haryana, India

Phone: +91-9871682920 / +91-8588882340

Email: info@ujjwalmed.com

When contacting us, please keep your order number or invoice details available so that we can help you faster.